It’s at the Core of our Business
Over the past 30 years C:Vision have built long-lasting, partnerships with our customers.
Once your system and modules have been delivered by our project management team you will be introduced and handed over to our UK based support team.
Our customers tell us they don’t want automated queue management systems, support tickets or “Bots” handling support calls.
We listen to our customers who tell us at Business Development meetings and at our Annual user conference that they want UK based telephone support from a team of dedicated and highly trained support consultants backed up with email updates and a user friendly web portal.
Once customers are live C:Visions support team are available to offer help and advice on how to get the most out of your system on an ongoing basis and to resolve any issues or queries you might have. All our support calls are managed through our ISO 9001 quality management procedures.
C:Vision are committed to continually improving and enhancing our products. Our service is designed to ensure you receive the support you need when you need it. C:Visions support team also manage the deployment of Scheduled Upgrades, Hot Fixes, New Applications and Modules.
C:Vision support is designed around our customers and their teams. Our proven methodology is combined with a flexible and hands-on approach to meeting our customer’s needs and just like our customers our staff stay with us so you will be working with the same people year in year out– you’ll get to know them and they will get to know you.
C:Visions on-line support facility is available 24/7 and allows customers to keep track of the progress of support calls. This makes it easier for you to manage your software queries and allows you to concentrate on your business at the same time giving you confidence that our support team is working for you.
C:Vision hold regular on-site client meetings via our Business Development team keeping customers up to date with regular support and contract reviews ensuring that our products and services continue to meet your needs.